Marketplace Policy
0
Home
0 Cart
Checkout
Viewed
  1. Home /
  2. Page

Marketplace Policy

 

Vendor Policy

Vendor Eligibility

a.) All vendors must meet the eligibility criteria set by the marketplace.

b.) The marketplace has the right to refuse vendor registration at its discretion.

Vendor Responsibilities

a.) Vendors must comply with all applicable laws, regulations, and industry standards.

b.) Vendors are responsible for their product listings, order processing, shipping, returns, refunds, and customer service.

Product Listings

a.) Vendors must provide accurate and complete product descriptions, images, pricing, and shipping options.

b.) Vendors must not list prohibited or illegal products on the marketplace.

c.) Vendors must not display their contact details in the marketplace.

d.) The marketplace reserves the right to remove or modify product listings at its discretion.

Payment Processing

a.) Vendors must use the approved payment gateways and comply with all applicable payment processing regulations.

b.) The marketplace charges a commission or fee for each sale made on the marketplace.

c.) The marketplace may charge additional fees for advertising or featured listings.

wattam.lk Service Fee

  • A service charge of between 5% and 12% will be applied to your order on Wattam.lk.
  • Commission rates vary for each product category. To learn more about them, please click on the following link. (Commission Rates)
  • At Wattam.lk, we offer a payment method where you can pay for selected product in three installments. In return, a small commission charge will be applied. This commission charge is deducted as a service fee.
  • You will receive two payouts per month, one on the 3rd day and the other part on the 18th on the 18th day of every month. Your earnings balance for completed orders will be deposited into your earnings account on those specific days each month. (After six months of your registration, we offer four payouts per month.)
  • The given date can be changed according to bank holidays

Intellectual Property

a.) Vendors must not list products that infringe on intellectual property rights, such as copyrights or trademarks.

b.) The marketplace may remove or suspend listings that violate intellectual property rights.

Dispute Resolution

a.) The marketplace has a dispute resolution process to resolve conflicts between vendors and customers.

b.) The marketplace may use an internal system or an external mediator or arbitrator to resolve disputes.

Termination

a.) The marketplace may terminate vendor accounts in case of policy violations, fraudulent activity, or poor performance.

b.) Vendors may terminate their accounts by giving notice to the marketplace.

Liability

a.) The marketplace is not responsible for any disputes, refunds, or returns between vendors and customers.

b.) Vendors are liable for their product listings and any resulting liabilities, such as product liability or intellectual property disputes.

Privacy and Security

a.) The marketplace is committed to protecting the privacy and security of vendors and customers.

b.) The marketplace complies with all applicable data protection and security regulations, such as GDPR and PCI DSS.

c.) Vendors must not disclose customer information to third parties or use it for any purpose other than order processing.



Buyr Policy

Ordering and Payment

a.) Buyers must pay for their orders using the approved payment methods. b.) Buyers may cancel their orders before they are shipped, subject to the vendor’s cancellation policy. c.) The marketplace may charge applicable taxes and fees for orders based on the buyer’s location and other factors. d.) The marketplace may provide promotions, discounts, and coupons to buyers as applicable.

Shipping and Delivery

a.) Vendors are responsible for shipping and delivery of orders. b.) The marketplace may provide tracking information and estimated delivery dates to buyers. c.) Buyers must provide accurate shipping information to ensure timely delivery. d.) The marketplace is not responsible for shipping delays, lost or stolen packages, or any other issues related to shipping and delivery.

Returns and Refunds

a.) Buyers may return products for a refund or exchange within the timeframe set by the vendor’s return policy. b.) Buyers must comply with the vendor’s return policy and return instructions. c.) The marketplace may facilitate returns and refunds on behalf of the vendor in accordance with its policies and procedures.

Dispute Resolution

a.) The marketplace has a dispute resolution process to resolve conflicts between buyers and vendors. b.) The marketplace may use an internal system or an external mediator or arbitrator to resolve disputes. c.) The marketplace’s decision in any dispute is final and binding.

Liability

a.) The marketplace is not responsible for any damages, losses, or injuries arising from the use of products purchased on the marketplace. b.) Buyers are responsible for their use and handling of products purchased on the marketplace.

Privacy and Security

a.) The marketplace is committed to protecting the privacy and security of buyers’ information. b.) The marketplace complies with all applicable data protection and security regulations, such as GDPR and PCI DSS. c.) The marketplace may collect and use buyer information for the purpose of order processing, customer support, and marketing communications, subject to the buyer’s consent.
Back to top